Customer Experience – Greece
Find out what are the customer experience levels in Greece after the assessment of 70 different brands from 10 different industries such as: Super Markets, Cosmetics, Electric stores, Home stores, Banks, Insurance companies, Energy companies, Telecoms, Public Sector etc.
4 Key Takeaways
- No significant improvement in CX this year. Although Energy sector presents the highest uplift, it still ranked last.
- Civil sector (gov.gr, ΕΦΚΑ & ΚΕΠ) keeps improving with increasing speed, with gov.gr in particular, reaching 2nd place among 70 companies, setting new CX standards.
- “Getting their job done” is all that Greeks expect from companies regarding CX. Despite their focus on “Kind personnel”, the simplicity in procedures is what appears to be a game changer.
- E-shop increases its importance at Telephone’s expense. Yet, people matter physical contact more as they age.
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