Customer Experience - Romania
“How is my CX compared to my competitors? Is it worth investing on CX? Which are the best and worst examples?” Learn how shoppers evaluate their CX from 73 brands in 10 industries: Cosmetic, Technology and Home stores, Super Markets, Café/Restaurants, Petrol stations, Telecoms, Banks, Energy and Insurance companies).
5 Key Takeaways
- Technology stores provide the best Customer Experience in Romania (10 industries under test).
- Emag got the highest CX score for CX out of all brands tested (73).
- Mobile app access has great importance for cosmetic stores and energy companies.
- When it comes to Customer Experience, personalization is all it matters.
- Easiness of the process is the most important factor for improving CX overall, however, it varies across industries.
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